Terms and Conditions

Terms and Conditions

1. Return/Refund/Exchange Policy

We do not accept returns or exchanges. We will gladly issue refunds for, or recreate craft items, due to manufacturer's defect or design error, when notified within 3 days of receipt of item. Orders can be cancelled within 24 hours of order placement for a full refund; otherwise, all sales are final and only a store credit, minus any applicable merchant fees, will be issued for the purchase amount. If mockups or proofs are provided before the cancellation, in addition to any applicable merchant fees, a design fee will also be deducted from your store credit amount. If order is cancelled within 24 hours, a refund will be granted, minus any applicable design and/or merchant fees.

2. Event/Service Booking & Cancellation Policy

Payment of non-refundable retainer fee, equal to 50% of event/appointment cost, is due at the time of booking. If deposit is not received within 1 hour of booking, appointment will be cancelled. All craft orders must be paid in full at the time of placing your order, and before the order is processed. Craft orders must be placed 1 week in advance of event, otherwise a $65 rush fee will be applied to the order. All other service or appointment requests should be made 1-2 weeks in advance of service date to secure your date and ensure availability. Retainer fee payment can be made via CashApp ($annvservices), PayPal, or Square invoice link. Remaining balance is due two weeks before scheduled event/appointment date unless otherwise noted.

PLEASE NOTE: If you purchase an "unfilled" party favor package, you will receive the labels/wraps ONLY in the sheet form they are printed in. You will be required to cut out and assemble the product fully. We can provide cutting services for an additional $25 fee per 50 items. If less than 50 items ordered, price will be $2 per page.

(Ex. To cut and prepare 100 water bottle labels for placement, you will be required to pay an additional $50 cutting fee; To cut and prepare 25 water bottle labels, it will be an additional $2 per page) 

3. Acceptance of Terms & Conditions of Use and Amendments.

Each time you use or cause access to this web site, you agree to be bound by these Terms & Conditions of Use, as amended from time to time with or without notice to you. In addition, if you are using a particular service on or through this web site, you will be subject to any rules or guidelines applicable to those services and they shall be incorporated by reference into these Terms of Use. Please see our Privacy Policy, which is incorporated into these Terms of Use by reference. Use of "guest" method at checkout still constitutes and represents your agreement to our Terms & Conditions.

4. Our Service.

Our web site and services provided to you on and through our web site on an "AS IS" basis. You agree that the owners of this web site exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue this web site and its services or delete the data you provide, whether temporarily or permanently. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information. Company designated design fee will apply to canceled orders if proof provided.

5. Your Responsibilities and Registration Obligations.

In order to use this web site, you must or may be asked to register on our site and agree to provide truthful information when requested. When registering, you explicitly agree to our Terms of Use and as may be modified by us from time to time and available here. If "guest" method is used at checkout, use of our website and services constitutes and represents your agreement to our Terms & Conditions.

6. Privacy Policy.

Registration data and other personally identifiable information that we may collect is subject to the terms of our Privacy Policy.

7. Registration and Password. You are responsible to maintain the confidentiality of your password and shall be responsible for all uses via your registration and/or login, whether authorized or unauthorized by you. You agree to immediately notify us of any unauthorized use or your registration, user account or password.

8. Your Conduct.

You agree that our web site may expose you to Content that may be objectionable or offensive. We shall not be responsible to you in any way for the Content that appears on this web site nor for any error or omission.
You explicitly agree, in using this web site or any service provided, that you shall not:
(a) provide any Content or perform any conduct that may be unlawful, illegal, threatening, harmful, abusive, harassing, stalking, tortious, defamatory, libelous, vulgar, obscene, offensive, objectionable, pornographic, designed to or does interfere or interrupt this web site or any service provided, infected with a virus or other destructive or deleterious programming routine, give rise to civil or criminal liability, or which may violate an applicable local, national or international law;
(b) impersonate or misrepresent your association with any person or entity, or forge or otherwise seek to conceal or misrepresent the origin of any Content provided by you;
(c) collect or harvest any data about other users;
(d) provide or use this web site and any Content or service in any commercial manner or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising without our prior written consent;
(e) provide any Content that may give rise to our civil or criminal liability or which may constitute or be considered a violation of any local, national or international law, including but not limited to laws relating to copyright, trademark, patent, or trade secrets.

9. Third Party Services.

Goods and services of third parties may be advertised and/or made available on or through this web site. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We shall not be liable for or responsible in any manner for any of your dealings or interaction with third parties.

10. Indemnification.

You agree to indemnify and hold us harmless, our subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders from any claim or demand, including reasonable legal fees, that may be made by any third party, that is due to or arising out of your conduct or connection with this web site or service, your violation of this Terms of Use or any other violation of the rights of another person or party.

11. DISCLAIMER OF WARRANTIES.

YOU UNDERSTAND AND AGREE THAT YOUR USE OF THIS WEB SITE AND ANY SERVICES OR CONTENT PROVIDED (THE "SERVICE") IS MADE AVAILABLE AND PROVIDED TO YOU AT YOUR OWN RISK. IT IS PROVIDED TO YOU "AS IS" AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, IMPLIED OR EXPRESS, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY, IMPLIED OR EXPRESS, THAT ANY PART OF THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, TIMELY, SECURE, ACCURATE, RELIABLE, OF ANY QUALITY, NOR THAT ANY CONTENT IS SAFE IN ANY MANNER FOR DOWNLOAD. YOU UNDERSTAND AND AGREE THAT NEITHER US NOR ANY PARTICIPANT IN THE SERVICE PROVIDES PROFESSIONAL ADVICE OF ANY KIND AND THAT USE OF SUCH ADVICE OR ANY OTHER INFORMATION IS SOLELY AT YOUR OWN RISK AND WITHOUT OUR LIABILITY OF ANY KIND.

Note: Some jurisdictions may not allow disclaimers of implied warranties and the above disclaimer may not apply to you only as it relates to implied warranties.

12. LIMITATION OF LIABILITY.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSS (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM OR ARISING OUT OF (I) THE USE OF OR THE INABILITY TO USE THE SERVICE, (II) THE COST TO OBTAIN SUBSTITUTE GOODS AND/OR SERVICES RESULTING FROM ANY TRANSACTION ENTERED INTO ON THROUGH THE SERVICE, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA TRANSMISSIONS, (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE, OR (V) ANY OTHER MATTER RELATING TO THE SERVICE. In some jurisdictions, it is not permitted to limit liability and therefore such limitations may not apply to you.

13. Reservation of Rights.

We reserve all of our rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right that we may have in our web site, its content, our intellectual property, and the goods and services that may be provided. The use of our rights and property requires our prior written consent. We are not providing you with any implied or express licenses or rights by making services available to you and you will have no rights to make any commercial uses of our web site or service without our prior written consent.

14. Notification of Copyright Infringement.

If you believe that your property has been used in any way that would be considered copyright infringement or a violation of your intellectual property rights, our copyright agent may be contacted at the following email address:

[www.annvservices@yahoo.com]

15. Applicable Law.

You agree that this Terms of Use and any dispute arising out of your use of this web site or our products or services shall be governed by and construed in accordance with local laws where the headquarters of the owner of this web site is located, without regard to its conflict of law provisions. By registering or using this web site and service you consent and submit to the exclusive jurisdiction and venue of the county or city where the headquarters of the owner of this web site is located.

16. Miscellaneous Information. (i)

In the event that this Terms of Use conflicts with any law under which any provision may be held invalid by a court with jurisdiction over the parties, such provision will be interpreted to reflect the original intentions of the parties in accordance with applicable law, and the remainder of this Terms of Use will remain valid and intact; (ii) The failure of either party to assert any right under this Terms of Use shall not be considered a waiver of any that partys right and that right will remain in full force and effect; (iii) You agree that without regard to any statue or contrary law that any claim or cause arising out of this web site or its services must be filed within one (1) year after such claim or cause arose or the claim shall be forever barred; (iv) We may assign our rights and obligations under this Terms of Use and we shall be relieved of any further obligation.

17. Intellectual Property

All intellectual property including, but not limited to, any recipes, formulas, and graphic designs that are utilized,  developed, or produced by AnnV Services will remain the sole property of AnnV Services LLC, unless PLR or MRR are expressly granted to an individual or business in writing. All title, copyright, intellectual property rights, and distribution rights of the intellectual property remain exclusively with AnnV Services LLC. Graphic designs produced by AnnV Services LLC may include our logo or a QR code link to our website as proof of production, and/or to protect and preserve the aforementioned rights.

18. Consent

By continuing to browse or otherwise accessing the web site, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave this Web Site now.

19. FAQs

Q. How long does shipping take?

Shipping takes 1-3 BUSINESS days. (Add 3-7 BUSINESS days for order handling)

Q. How do I change or cancel my order?

Orders can be cancelled within 24 hours of order placement for a full refund; otherwise, all sales are final and only a store credit, minus any applicable merchant fees, will be issued for the purchase amount. If mockups or proofs are provided before order cancellation, an additional design fee will be deducted from your store credit amount. If order is cancelled within 24 hours, any applicable design and/or merchant fees will be deducted from your refund amount.

Q. How far in advance do I need to book your services or place an order?
All craft orders must be made 1 week in advance of event, otherwise a $65 rush fee will be applied to the order. All other service or appointment requests should be made 1-2 weeks in advance of service date to secure your date and ensure availability.

Q. My item was stolen, How can I get a refund?
Unfortunately, AnnV is not responsible for lost or stolen items. For items lost after being shipped, you must contact the carrier.

Q. I gave an incorrect address, can I get a refund?
Contact us as soon as possible. We are sorry to inform, if you provided an incorrect address at checkout, and your order has already shipped, a refund will not be granted.

Q. What method is used for shipping?
We utilize several shipping companies such as USPS, FedEx, UPS, and PirateShip.

Q. What happens when my order is returned to sender?
Once your order is returned to sender, we will contact you via email to the same email address provided at checkout. If you’re requesting for your order to reship, you must provide the reshipping fee. If you’d rather not have your order reshipped, we will issue a store credit in the full amount of your order, minus the shipping cost.

Q. Do you ship internationally?
Yes, please see Shipping Policy outlined below.

Q. I am an international customer. Do I have to pay customs and taxes?
Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by AnnV Services.

In addition, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from, or to the local carrier in your country, or air and ground transportation strikes, or delays once the package has exited the United States.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.